Send an email to en.worldwideworld@help-cs.com using the template below to create a repair request.
[Repair Request Template]
Name :
Proof of purchase :
(screenshot of order history or receipt, etc)
Product category : Bag / Wallet / Cap / Glasses / Trunk
Written description of damage :
Photo or video :
Whether you’d like assistance in local repair :
(meaning you can receive only the repair parts)
* Proof of purchase, or purchase date is mandatory in order to receive the benefits of the limited lifetime warranty.
* For products that need to be sent to RAWROW for repair, the applicant is responsible for round trip shipping and repair costs, except for the case of manufacturing defects.
* If your product damage is eligible for DIY or local repair, receiving the repair parts and conducting local repair is possible. (Please check [Available repair and price chart] for more info)
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[Available repair and price chart]* Currency : USD
* All price indicated in the table below does not include shipping costs. Shipping costs will vary according to item weight and the country the customer is based.
You can check shipping costs from the table below.
* Underlined damage is eligible for local repair (meaning you can receive only the replacement parts without having to send us the whole product)
Bags,
Wallets,
Pouch | Subsidiary replacement (hooks, rings, metal parts) | $ 10 |
Zipper / zipper slider replacement
*outcome color may vary slightly | $ 10 |
| Leather replacement, fabric (inner/outer lining), fabric color migration | Unrepairable |
Glasses,
Sunglasses | Air nose pad replacement | $ 1 |
| Plating/ coating re-do (1 yr after purchase) | $ 20 |
| Bridge damage (1 yr after purchase) | $ 40 |
| Screw abrasion | Unrepairable |
| Trunks | Stud replacement (outer black support stand) | $ 11 |
| Logo replacement | $ 12 |
| Side handle replacement | $ 13 |
| Lock replacement | $ 15 |
| Wheel replacement (per 1) | $ 15 |
| Trolley handle replacement | $ 20 |
| Scale handle replacement | $ 20 |
| Hinge damage | Unrepairable |
| Aluminum frame crack | Unrepairable |
| Body (shell) damage | Unrepairable |
| Outer zipper damage | Unrepairable |
